➪ Shipping and Returns Information SHIPPING & RETURNS INFORMATION 1) COLISSIMO TRACKED DELIVERY • France (Metropolitan), Andorra & Monaco → Any order placed before 2:00 pm from Monday to Friday is shipped the same day. Delivery within 48 hours to the indicated address. → Orders placed after 2:00 pm (Monday to Friday) are delivered within 72 hours. Please note: → All our products are shipped as gift packages, in an envelope or a parcel depending on the order. → Shipments are deposited directly in the mailbox at the address provided in your order. → For orders over €189, delivery is made by hand with signature upon arrival. • French Overseas Territories → Delivery within 4 to 7 days after dispatch, depending on the destination area. • European Union (excluding France) & Switzerland → Delivery within 3 to 7 business days (Colissimo, Post, DPD...) with signature upon delivery – Shipping cost: €10. • Eastern Europe (outside EU & Russia), Norway & Maghreb → Delivery within 7 to 10 business days (Colissimo, Post, DPD...) with signature upon delivery – Shipping cost: €18. • Africa (excluding Maghreb), Canada, United States, Russia, Middle East → Delivery within 5 to 9 business days (Colissimo, Post, DPD...) with signature upon delivery – Shipping cost: €29. 2) MONDIAL RELAY DELIVERY • Available for: Metropolitan France, Belgium, Spain, Netherlands and Luxembourg → Receive your order at a Pick-Up Point near your home or workplace (bookshop, dry cleaner, tobacco shop, minimarket, etc.). Average delivery times: → France: 3 business days → Belgium: 3 business days → Luxembourg: 3 business days → Netherlands: 5 business days → Spain: 5 business days 3) RETURNS & AFTER-SALES SERVICE → Please return your order directly to our shipping center, together with your order number. → Please specify whether you would like an exchange or a refund. → Return shipping costs are at the customer’s expense. Return address: Fleur du Népal 15 rue Robert Surcouf 33510 Andernos-les-Bains France Refund conditions: You have 30 days from the receipt of your items to change your mind. For any exchange or refund, the item must be returned: → In new condition, not worn, not washed, and without odors (perfume, etc.) → In its gift pouch → Together with its user manual The refund will be processed within a maximum of 5 business days after receipt and inspection of the returned product. |